Cancellation Policy
When you make an appointment with me, that time is reserved specifically for you. As of February 1st, 2021, I will require a credit card to be put on file to reserve all future appointments. Please understand that when you forget about or cancel your appointment without giving enough notice, I have little to no time to be able to fill that appointment and it is not fair to the rest of my clients who may have been able to take that spot if given a chance. Since I am reserving a specific date and time for you personally, if you no-show that appointment or do not cancel that appointment with at least 48 hours notice, a cancellation fee will apply.
Less than 48 hours notice of cancellation will result in a missed appointment fee of 50%.
If you make an appointment within that 48 hour window and cancel or no-show on the day of, a missed appointment fee of 50% will still apply.
“NO SHOWS” will be charged 100% of the quoted service amount and will be required to put down a non-refundable deposit for all future appointments.
Arriving 15 minutes past your scheduled appointment time may result in your appointment being cancelled and a cancellation fee of 50%. Depending on the service and timing, you may be able to keep the appointment and sacrifice a finished style at the end so that I do not run behind for my clients that are on time. I will always try my best to accommodate you, but keep in mind that it is fully up to my discretion whether I will be able to take you or not. Please, always call/text if you even think you might be late. I would rather know as early as possible so that I can fit you in without upsetting the flow of my day.
When you book an appointment at Mermaid Cult, you will receive a message confirming your booking. As a courtesy, I will also send you a message 72 hours ahead of your scheduled appointment time that will allow you to confirm your appointment via my scheduling system. I choose to give that much notice so that you have at least a full 24 hours to reach out and cancel or reschedule as needed. It is 100% your responsibility to remember when you have scheduled your appointment in order to avoid any fees from arriving late or missing your appointment. I totally understand that THINGS HAPPEN, but please, just reach out and cancel/reschedule your appointment as soon as you know that you will not be able to make it. You are always welcome to contact me and double check any appointments if you are unsure. These policies will allow me to continue to operate the salon as efficiently as possible.
Guaranteed Services
I want you to LOVE your hair, so let me know if there are any issues! If you are not 100% satisfied, I ask that you contact me within 5 days of your appointment so that I can schedule you ASAP and have your services corrected. Any issues reported longer than 5 days from your original appointment will be assessed on a case by case basis. A product charge may apply for some “redo” services.
Cell Phones and Other Devices
Mermaid Cult is a small, intimate studio. As a courtesy to others, please silence your cell phones and other devices. Do not use speaker phone unless absolutely necessary, and please use headphones if you would like to watch/listen to something on your device.
Children Safety
Mermaid Cult is, again, a small and intimate studio. I please ask that your children do not accompany you to your hair appointment. I am not responsible for watching them and there are sharp/hot/chemical things all around the salon that they could get into. Also, it’s going to be like suuuuper boring for them and they will probably make you (and me) crazy. Best to leave them at home.
Clothing Policy
I will absolutely try my BEST to not stain or damage your clothing or personal property you bring into the salon, however I am working with chemicals that could potentially stain or damage your clothing or personal property. Anything you bring into the salon with you will be considered and assumption of risk on your part and I am not responsible for any damage that may occur.
Thank you so much for reading and understanding my policies. I truly love and value each and everyone of you, and I know that you will help support me by adhering to these policies.